How long will it take you to accept my application after you receive my Participation Agreement and annual fee?
- The policy must include an affirmative commitment to adhere to the Safe Harbor privacy principles and the 15 FAQs that make up the Safe Harbor Framework
- The policy must identify BBB EU Safe Harbor as your independent recourse mechanism for Safe Harbor privacy complaints and include contact information for the program
- The policy must be posted on your Web site or be publicly available on request.
Note: Do not make your Safe Harbor compliant policy live on the Web until after your self-certification with the DOC has been approved. Additional details and suggested language can be found here.
Is your fee schedule based on my business’s worldwide gross revenue or on revenue from EU business alone?
Our fees are based on your business’s total gross revenue, not simply revenue from EU-related business.
My business is already BBB Accredited. Does accreditation include EU Safe Harbor dispute resolution?
No, accreditation does not cover EU Safe Harbor dispute resolution. BBB EU Safe Harbor is a specialized program recognized by the Department of Commerce as a dispute resolution mechanism under the EU Safe Harbor Framework. The BBB EU Safe Harbor Participation Agreement binds participating businesses to arbitrate disputes from European consumers concerning alleged violations of the EU Safe Harbor Principles and includes other necessary provisions that are not part of your BBB accreditation agreement.
Can our Participation Agreement be structured to cover our subsidiaries? When must a subsidiary create its own separate account?
If you would like your subsidiaries to be covered by the Program, please contact us to check on their eligibility. If we determine that subsidiaries may be covered under your Agreement, you must add the names of all subsidiaries to be covered before signing the Agreement and returning it to us.
Will BBB EU Safe Harbor provide a program seal or mark for our Web site?
However, the Department of Commerce has developed its own EU Safe Harbor Self-Certification Mark that may be downloaded for use free of charge by certified companies. More information about this mark can be found here.
Will BBB EU Safe Harbor assist us with the required annual verification that our privacy practices are consistent with the Principles?
BBB EU Safe Harbor operates solely as a dispute resolution mechanism and does not offer verification services. However, an annual verification to ensure compliance with the Principles is an EU Safe Harbor certification requirement. The vast majority of our participants choose to do an internal annual verification rather than using a third-party provider. When choosing this option, simply state “in-house” in the verification section of your Department of Commerce certification application.
Does BBB EU SAFE HARBOR publish information on the complaints it receives?
The Program Rules effective January 1, 2012, require that a Procedure Report be published online each year there is relevant data to report. Reports need not be published in any year in which the program has received no eligible Complaints. The Reports are to include a statistical summary showing: (1) the number and nature of contacts from the public and the actions taken by the CBBB and Panelist with respect to those contacts; and (2) the number and nature of Complaints deemed ineligible for processing during the period, including the specific reason for a determination of ineligibility.
Reports include only aggregated data, except where the program refers a Case to the appropriate government agency for the reasons set forth in the Rules. For such Cases, the Report is to include a case summary, including the name of the participating company and the Procedure’s action in the matter.