The Better Business Bureau serving Northeast California (BBB) is warning consumers to use caution when ordering from
Flowers By Dallas after complainants allege misuse of consumers’ credit cards.
“After paying for our order with a check, we gave them our credit card number in case of any emergencies,” said a Carmichael consumer. “On the morning of my wedding, I got a text from my credit card company that my card had been used at a floral supply center. The company told us the charge was a mistake and would be taken care of, but we’re still waiting.”
Other consumers allege overcharges ranging from $200 to $1,000. When consumers contact Flowers by Dallas, they are allegedly told the charges were a mistake and their money will be returned. However, those who complained to the BBB did not receive their money back.
“I ordered two bouquets and specified a $50 limit for both,” said a Rancho Cordova consumer. “I received my bill in October with three charges from the company, all well over the $50 limit I had specified. The company told me several times they would fix it and never did.”
On Sept. 21, 2011 the BBB contacted Flowers by Dallas requesting the company respond to its four unanswered and two pending complaints. As of Oct. 12, 2011, the complaints remain unanswered.
BBB advice:
- Check the company out with the BBB before purchasing at
necal.bbb.org.
- Always pay with a credit card. This allows consumers to dispute charges with their credit card provider.
- Keep all receipts and payment confirmations filed in a safe place.
- Keep a close eye on financial statements and immediately alert your credit card company if a suspicious charge is logged.
Watch the news story
here.
