In 2011, BBB received more than 1,000 complaints against storage units. Many of the complaints filed were from disgruntled consumers who were never able to access their storage units after paying a deposit, had goods damaged in the storage units, and even consumers that had their belongings taken from the storage unit.
Cost. Obtain estimates from at least three facilities. Costs to consider include the monthly rental fee (usually there are a minimum monthly storage charge and a minimum number of month’s storage); storage preparation, padding, packing or transportation fees; and fees for extra options (electricity, pest control, insurance). Ask how the fees are to be paid and by what date.
Size. What size storage units are available? Is there a maximum weight limit for unit contents?
Climate. Consider the general climate and whether your belongings might be subject to mold or water damage. If so, you may want to consider an environmentally-controlled unit.
The facility may provide basic insurance or you can choose to purchase insurance
from an alternate source. Some homeowners’ policies cover self-storage; check with your insurance agent to be sure you are covered.
Safety. You will need a heavy-duty, secure lock protecting your storage unit. Ask if the facility has surveillance cameras on the property and if a system is in place to restrict access by strangers. Ask for contact information to reach someone at the facility in case of an emergency, both during and after business hours.
Contract. Get everything in writing – the size and location of the unit, options you have selected, termination regulations, insurance coverage, and payment terms. Make sure the facility has several different ways to get in touch with you (home phone, cell phone, email, etc.) in case there is ever a problem.
Access. What are the hours and related charges for accessing your unit? Is there adequate room for parking and is the distance from your car/truck to the rental unit acceptable? Does the facility offer dollies or handtrucks to help you move your belongings in and out?
Lastly, pay attention to your monthly bill or credit card statement to make sure you are up-to-date on your payments. You don’t want your storage unit to be labeled “abandoned” and put up for auction.